Did you create and implement a QMS (Quality Management System) recently? Did you use the ISO 9001:2015 standard requirements while installing the QMS? Stay prepared to welcome a third-party certification body in your office soon to conduct the certification audit. The audit is quite vital as it will declare that your QMS complies with the ISO standards. As a business owner, you can reap numerous benefits by advertising that you possess a QMS. The best you can do is to stay prepared before the audit starts by enhancing your knowledge about the common questions the auditor might ask.
Few Questions Generally Asked During ISO Certification Audit
• “Did You Address All The Clauses In The Standard?”
Though a majority of the procedures are documented, some are not. This is exactly why the auditor prefers to ask you directly about the processes that are not documented. This helps them to compare those with the requirements. They might even ask you how a specific process has been done or to demonstrate the process to check whether it meets the standards specified for ISO 9001:2008 in Kolkata.
• “Were All The Processes Consistent?”
Though a little variation among operators is acceptable, their outcomes have to be consistent if you are willing the process to be effective. They auditor will ensure that every purchasing employee engaged in crafting purchase orders is using a similar set of steps to accomplish a specific task. If the purchasing processes are very different, an error might occur and the outcome won’t be consistent.
• “Did You Undergo A Review For All The Processes?”
The external auditors after confirming that all the vital procedures and processes are in order will express the desire to check whether you have started reviewing your QMS. The internal audit process is also quite vital during ISO Certification in Kolkata, so make sure that all the audit reports are in place. All the findings done by your internal auditors should be addressed, issued, and followed up.
• “Where Corrective Actions Implemented Where Necessary?”
It is the responsibility of your internal auditors to implement corrective action process if they come across any non-conformance in the system. The external auditor might check and ask how this process has been implemented and the steps you have taken so that the issue doesn’t recur.
Now that you are aware all the vital questions generally asked it’s time to make the audit session easier.